2020. 3. 2. 10:49ㆍ카테고리 없음
DescriptionThis file is used to capture server and client communication conversations when a user is in a meeting using Desktop Share or Application Share feature.Supported OS/VersionWindows 98/NT/2K/XP/VistaSupported Cisco WebEx Product VersionAll WBS versionsInstructions (How to capture logs)These actions must be performed on both the Presenter and Attendee machines experiencing the issue BEFORE Application/Desktop Sharing is started1. Open as.zip and extract as.ini file to root C: drive2.
Start Application/Desktop Sharing and duplicate issue3. Once issue is duplicated, stop Sharing and gather the following logs from C:.assend.log.asrcv.log.aspdu.log.asctrl.log.traceopt.log. DescriptionThis logger enables debugging in Cisco WebEx Connect and gathers the required logs.Supported OS/VersionWindows XP/VistaSupported Cisco WebEx Product VersionCisco WebEx Connect C4 or higherInstructions (How to capture logs)1.
Download the connectlogger2.zip file using the link above.2. Extract the connectlogger2.exe application from the archive.3. Double-click the connectlogger2.exe icon to run the application.4. Follow the onscreen instructions carefully.(When running connectlogger2.exe, please make sure you do not click 'OK' on the 2nd popup window until issue you are experiencing has occurred.
Once completed, send the resulting connectlogs.rar to your WebEx Support representative.). DescriptionThis utility performs a complete cleanup of Cisco WebEx Connect 5.1/6.0. This should NOT be used for removal of 6.1.Supported OS/VersionWindows XP/VistaSupported Cisco WebEx Product VersionCisco WebEx Connect 5Instructions (How to capture logs)1. Close out all programs2. Uninstall 'Cisco Webex Connect' via Add/Remove Programs3. Download and open 'apRmvOldC5.exe'4.
Webex Recorder For Windows 10
Wait a few moments while 'apRmvOldC5.exe' runs (icon will appear in your system tray and will disappear once it's completed). DescriptionThis utility performs a complete cleanup of Cisco WebEx Connect 5.1/6.0. This should NOT be used for removal of 6.1.Supported OS/VersionWindows XP/VistaSupported Cisco WebEx Product VersionCisco WebEx Connect 5.1/6.0 ONLYInstructions (How to capture logs)1. Close out all programs2. Uninstall 'Cisco Webex Connect' via Add/Remove Programs3. Download and open 'apRmvNew.exe'4. Wait a few moments while 'apRmvNew.exe' runs (icon will appear in your system tray and will disappear once it's completed).
DescriptionA trace utility used for case escalations related to DNS/latency/network issues. Gathers the following:.3 forward traces.15 reverse traces (3 from each WebEx Looking Glass).Pathping.Netstat.TCPView (3rd party Systinternals utility).NSLookup.Dig (DNS queries).Proxycfg and misc Proxy reg keys (to see if Proxy is enabled).IPConfig /all and /displaydns.System Info (Contains system info but not complete details as when using msinfo32).Netsh (shows misc network and system config).Tasklist (running processes).Misc WebEx registry keysSupported OS/VersionWindows 98/NT/2K/XP/VistaSupported Cisco WebEx Product VersionAll VersionsInstructions (How to capture logs)1. Double-click on 'wbxlogger2.exe'2.
Input your WebEx URL (i.e. Follow onscreen prompts4. Once completed, wbxsupplog.txt log file will open automatically. Save the file and email us a copy. DescriptionUsed to gather wbxlog info for meeting issues on Linux/Unix/SolarisSupported OS/VersionLinux/Unix/Solaris: All versionsSupported Cisco WebEx Product VersionAll Cisco WebEx meeting service versionsInstructions (How to capture logs)1. Save 'wbxget.tar' to your home directory2. Open a terminal and enter the following:cd (navigate to home directory)tar -xvvf./wbxget.tar (extracts wbxget.bin to current location)chmod +x./wbxget.bin (make file executable)./wbxget.bin (execute the file)cp /tmp/webex.tar.gz (copy logs to home directory)3.
Locate webex.tar.gz in your home directory and email us the file. DescriptionThis utility gathers logs in a live session related to 'in meeting' issues. It is used for diagnosing various meeting issues like application crashing, teleconference issues, and meeting connection issues (chat, polling, multimedia, NBR).Supported OS/VersionWindows 98/NT/2K/XP/VistaSupported Cisco WebEx Product VersionJ2EE (WBS 21 or higher)Instructions (How to capture logs)1.
Double-click on wbxtracer.exe and minimize the window2. Start/join your meeting and duplicate the issue3. Once issue has occurred, switch back to the minimized wbxtracer window4. Click on the folder icon at the top right and choose 'Save' or press CTRL+S5. Save the file and send us a copy of the file.
DescriptionThis file is used to manually install/uninstall the WebEx Document Loader which is required for document sharing and remote printing.Supported OS/VersionWindows 98/NT/2K/XP/VistaSupported Cisco WebEx Product VersionWBS 26Instructions (How to capture logs)INSTALL:1. Open WDLinstall.zip and extract all contents to a temporary location2. Browse to temporary location and run 'installprt.bat' to begin installation3. Installation window will display temporarily and disappear once installation is completedUNINSTALL1. Open WDLinstall.zip and extract all contents to a temporary location2. Browse to temporary location and run 'uninstallprt.bat' to begin removal3.
Uninstallation window will display temporarily and disappear once removal is completed. DescriptionThis is a utility used to gather data once a meeting is no longer in progress for all WBS 26 or lower versions. In WBS 20 or lower, this can be used to gather 'live' meeting issues as well. For J2EE (WBS 21 or higher) 'live' meeting issues, you must use WBXTracer utility to gather this data.Supported OS/VersionWindows 98/NT/2K/XP/VistaSupported Cisco WebEx Product VersionAll WBS versionsInstructions (How to capture logs)1. Download and save wtc.zip to your desktop.2.
Extract the wtc.exe application to your desktop from the zip file.3. Double click the wtc.exe application and choose the option that applies to your situation and click Next.4. Enter all information for your meeting including a brief description of the symptom or error you saw.5. Now choose Save File6.
Now to manually email the results to your support agent3rd Party Utilities. DescriptionThis is a webcam diagnostic application used for troubleshooting issues with webcams not working in a WebEx meeting.Supported OS/VersionWindows 98/NT/2K/XP/VistaSupported Cisco WebEx Product VersionAll WBS versionsInstructions (How to capture logs)Please do the following before trying to join a meeting:1. Download and save 'Diagnosis.zip' to your Desktop.2. Open 'Diagnosis.zip' and double click on 'Vidcap.exe' and choose 'Diagnosis'.3. Once diagnosis is complete, select/highlight all the results and copy/paste it into a text document.4. Once completed, close VidCap Diagnosis and double-click on 'Captest.exe' (This will start streaming the webcam video to make sure it's working properly. Make sure the video works and shows up during 'Captest.exe')5.
Send the results captured from the diagnosis to your support agent and inform them of the result (successful or unsuccessful) of your Capture Test. DescriptionThis Microsoft utility is used to gather Windows logs generated during application crashes.Supported OS/VersionSee Microsoft page:Supported Cisco WebEx Product VersionAll WBS versionsInstructions (How to capture logs)1. Go to and download Windows Debugging Tools2. Once download completes, install Windows Debugging3.
After the installation completes, go to Start Run4. In the 'Run' field, input the following command exactly as shown then press Enter:'c:Program FilesDebugging Tools for Windowswindbg.exe' -I.NOTE: It may be easiest to copy the entire command and paste it into the Run field. Also, this is assuming you installed the Windows Debugger into the default location.5. After submitting the command, make sure it says 'WinDbg was successfully installed as the default postmortem debugger.'
Now try duplicating the issue7. When crash happens, the debugger window will pop up.8. Please input the following in the 'Command' window that appears:.dump /ma c:crash.dmp.